Terms of Service

Effective Date: 06/08/2025

These Terms of Service ("Terms") govern your access to and use of the products, services, and websites provided by Abstract Machines SAS ("Abstract Machines," "we," "us," or "our"), a French company specializing in IoT infrastructure and security solutions. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

1. DEFINITIONS

  • "Services" means all products, software, hardware, consulting services, and websites provided by Abstract Machines, including but not limited to:
    • Software products: Magistrala, SuperMQ, Propeller
    • Hardware products: S0 Low Power Gateway, S1 Linux Gateway
    • Consulting and professional services
    • Websites and online resources
  • "Customer" or "You" means the company or individual who purchases, uses, or accesses our Services.
  • "User" means any person authorized by the Customer to access or use the Services.
  • "Agreement" means the contract formed by these Terms, any applicable service-specific terms, and your order or purchase.
  • "Content" means any data, information, software, or materials provided through or uploaded to our Services.

2. ELIGIBILITY AND ACCOUNT REGISTRATION

2.1 Eligibility

To use our Services, you must:

  • Be at least 18 years old (or the legal age in your jurisdiction)
  • Have the legal capacity to enter into binding agreements
  • Not be prohibited from using our Services under applicable laws
2.2 Account Registration

For Services requiring an account, you must:

  • Provide accurate, current, and complete registration information
  • Maintain and update your information as necessary
  • Maintain the confidentiality of your credentials
  • Notify us immediately of any unauthorized use

You are responsible for all activities that occur under your account.

3. LICENSE AND RESTRICTIONS

3.1 License Grant

Subject to these Terms, Abstract Machines grants you a limited, non-exclusive, non-transferable, revocable license to access and use our Services in accordance with the applicable service terms and your purchased plan or agreement.

3.2 Restrictions

You may not:

  • Reverse engineer, decompile, or disassemble our software or hardware
  • Copy, modify, or create derivative works of our Services
  • Rent, lease, sublicense, sell, or redistribute access to our Services
  • Circumvent usage limits, security controls, or access restrictions
  • Use our Services for competitive analysis or to develop competing products
  • Remove or modify any proprietary notices or labels

4. ORDERS, PAYMENT, AND BILLING

4.1 Orders and Pricing

Pricing for our Services is available on our website or through direct quotation. All prices are in Euros (EUR) unless otherwise specified and exclude applicable taxes.

4.2 Payment Terms
  • Software Services: Subscription fees are billed in advance according to your selected billing cycle
  • Hardware Products: Payment is due upon order confirmation unless otherwise agreed
  • Consulting Services: Billed according to the statement of work or service agreement
4.3 Refunds and Cancellations
  • Software subscriptions may be cancelled at any time, with service continuing until the end of the current billing period
  • Hardware products may be returned within 30 days if unused and in original condition
  • Consulting services are generally non-refundable once work has commenced
  • Refunds are processed according to French consumer protection laws where applicable

5. SERVICE AVAILABILITY AND SUPPORT

5.1 Service Availability

We strive to maintain high availability for our Services:

  • Software Services: We aim for 99.5% monthly uptime, excluding planned maintenance and force majeure events
  • Hardware Products: Availability depends on manufacturing and supply chain factors
  • Support Services: Available during business hours (CET) unless otherwise agreed
5.2 Support

Support levels vary by Service type and plan. Enterprise customers may receive enhanced support under separate service level agreements.

6. DATA AND CONTENT

6.1 Your Data
  • You retain all rights, title, and interest in your data and content
  • You grant us a limited license to process your data as necessary to provide the Services
  • You are responsible for the accuracy, legality, and appropriateness of your data
  • You must have necessary rights and permissions for any data you provide
6.2 Data Processing

We process your data in accordance with our Privacy Policy and applicable data protection laws. We will not access or share your data except to:

  • Provide the Services you requested
  • Provide technical support (with your permission)
  • Comply with legal obligations
  • Protect our rights or the rights of others

7. ACCEPTABLE USE POLICY

You agree to use our Services responsibly and not to:

7.1 Legal Compliance
  • Violate any applicable laws, regulations, or third-party rights
  • Engage in fraudulent, deceptive, or misleading activities
  • Violate export control or sanctions laws
7.2 Technical Restrictions
  • Interfere with or disrupt our Services or infrastructure
  • Attempt to gain unauthorized access to our systems
  • Transmit viruses, malware, or other harmful code
  • Overload our systems or networks
7.3 Content Restrictions
  • Upload or transmit illegal, harmful, or offensive content
  • Send unsolicited communications (spam)
  • Infringe intellectual property rights

We reserve the right to suspend or terminate access for violations of this policy.

8. DELIVERY AND PERFORMANCE

8.1 Software Services

Software services are delivered electronically and are generally available immediately upon account activation and payment confirmation.

8.2 Hardware Products

Hardware products are shipped according to the delivery terms specified in your order. Delivery times may vary based on product availability and shipping location.

8.3 Consulting Services

Consulting services are delivered according to the agreed statement of work, timeline, and deliverables specified in the service agreement.

9. TERM AND TERMINATION

9.1 Term

These Terms remain in effect while you use our Services or until terminated according to these provisions.

9.2 Termination by You
  • You may terminate software subscriptions at any time through your account settings
  • Hardware purchases are final unless returned according to our return policy
  • Consulting agreements may be terminated according to their specific terms
9.3 Termination by Us

We may suspend or terminate your access if you:

  • Violate these Terms or our policies
  • Fail to pay applicable fees
  • Engage in activities that harm our business or other users
9.4 Effect of Termination

Upon termination, your access to Services will cease, and your data will be handled according to our data retention policy and Privacy Policy.

10. INTELLECTUAL PROPERTY

10.1 Our Intellectual Property

All Services, including software, hardware designs, documentation, trademarks, and related intellectual property, are owned by Abstract Machines or our licensors. These Terms do not transfer any ownership rights to you.

10.2 Your Intellectual Property

You retain ownership of your pre-existing intellectual property. Any improvements or modifications we make to our Services based on your feedback remain our property.

10.3 Open Source

Some of our software may include open source components governed by their respective licenses. These licenses are available in the relevant product documentation.

11. WARRANTIES AND DISCLAIMERS

11.1 Limited Warranties

We warrant that:

  • Our Services will perform substantially in accordance with their documentation
  • Hardware products will be free from material defects for 12 months from delivery
  • We will provide Services with reasonable skill and care
11.2 Disclaimers

Except as expressly stated, our Services are provided "as is" and "as available." We disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, special, consequential, or punitive damages
  • Our total liability for any claim is limited to the fees paid by you in the 12 months preceding the claim
  • These limitations apply regardless of the legal theory and even if we have been advised of the possibility of such damages

Some jurisdictions do not allow certain limitations, so these may not apply to you.

13. INDEMNIFICATION

You agree to indemnify and hold harmless Abstract Machines from any claims, damages, or expenses arising from:

  • Your use of our Services in violation of these Terms
  • Your violation of applicable laws or third-party rights
  • Your data or content provided to our Services

14. CHANGES TO TERMS

We may update these Terms from time to time. We will:

  • Post updated Terms on our website with a new effective date
  • Notify you via email or through our Services for material changes
  • Provide reasonable notice before changes take effect

Your continued use of our Services after the effective date constitutes acceptance of the updated Terms.

15. GOVERNING LAW AND DISPUTES

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of France, without regard to conflict of law principles.

15.2 Dispute Resolution

Any disputes arising from these Terms or our Services shall be resolved through:

  • Good faith negotiations between the parties
  • If unresolved, mediation in Paris, France
  • As a last resort, litigation in the competent courts of Paris, France
15.3 Consumer Rights

If you are a consumer under French law, you retain all rights provided by applicable consumer protection legislation.

16. GENERAL PROVISIONS

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable service-specific terms, constitute the entire agreement between you and Abstract Machines.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16.3 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

17. CONTACT INFORMATION

For questions about these Terms or our Services, please contact us:

Abstract Machines SAS
141 Quai de Valmy
75010 Paris, France
Email: [email protected]
General Inquiries: [email protected]